Notes

1.Address

Please provide us with the most up-to-date, accurate and detailed shipping information with your phone number for the shipping. We are sorry that we cannot ship to P.O. boxes. All parcels will be held for picking up if they cannot be signed or delivered. If the item is returned because it was not deliverable due to an incorrect address, the customer will be responsible for both the shipping and return charges.

2.Time

We apologize that we can not deal with orders everyday. Usually orders received on Saturdays, Sundays and public holidays, as well as orders received after 1pm on weekdays, will be processed the next working day. So please note that any shipping time stated on our website or given by customer service representatives are ESTIMATES only. We will do our best to make sure you receive the parcel on time, but we are not responsible for shipping delays, which can be affected by the shipping carrier, delivery destination, weather, holidays or incorrect/insufficient delivery information. It may take about 7-10 business days due to snowstorms.

3. Tracking

We will send you an order confirmation email after getting your payment and order for you to re-confirm all your order details, including order style, color, size, shipping details and so on. When we get your confirmation, we will prepare for your order. When we ship your order, we will send you tracking number for you to track your order in person.

All dresses are shipped by air express company, e.g. EMS, TNT, DHL, UPS or FedEx, an email will reach you when we ship your order for you to track on specific online tracking website.

4. Acceptance

In order to give you peace of mind that item will arrive safely and directly to the appointed location, a signature is required from the recipient upon the item’s arrival. You need to examine the item prior to signing for its acceptance. If the carrier is authorized to leave the package without a signature, Jewelleryinthebox.com will not be held responsible for damage or loss that may occur during shipping. It is the customer’s responsibility to check the item status upon arrival and inform us of any problem or damage within 3 days of receiving your order.

If you have any questions about the shipping of your order, feel free to contact us at support@jewelleryinthebox.com.